We ship within the United States from Torrance, California, on UPS, USPS and FedEx. Orders placed before 2:00 PM Pacific on a business day go out the same day.
Services and transit
Transit times are business days after dispatch and are carrier estimates, not guarantees. Shipping from Southern California means the West Coast is usually next day on a ground service.
| Destination | Service | Transit | Cost |
|---|---|---|---|
| California and the West Coast | Ground | 1–2 days | Calculated at checkout |
| Mountain and Central states | Ground | 2–4 days | Calculated at checkout |
| East Coast | Ground | 4–5 days | Calculated at checkout |
| Nationwide | Expedited air | 1–2 days | Quoted per shipment |
| Alaska, Hawaii, US territories | Air only | 3–7 days | Quoted per shipment |
How shipping is priced
Shipping is calculated at checkout from the weight, dimensions and destination of the order. Bulky items — racks, enclosures, cable drums and large antennas — are charged on dimensional weight, which can exceed the actual weight.
Orders over $500 ship free on a ground service within the contiguous United States. Expedited and air services are charged in full regardless of order value.
Your own carrier account
Orders can be shipped on the customer’s nominated UPS or FedEx account. Give us the account number on the order and we will bill the freight to it. Risk in transit passes to you when the goods leave our facility on your account.
International
We currently ship within the United States only. Some of the equipment we sell is subject to US export controls and to radio regulations that vary by country, so we do not ship internationally rather than leave a customer to discover a compliance problem after delivery.
Delivery problems
Check the shipment against the packing list on arrival. Report shortages, wrong items or transit damage within 5 business days of delivery — see returns. Where the outer carton is visibly damaged, note it with the driver before signing and keep the packaging until the claim is settled.