Contact

Product questions, order status, returns and vendor enquiries all come to the same desk. We answer them ourselves.

Who to ask for

• Sales and availability — pricing, stock, whether a part suits the job.
• Order status — tracking, shortages, delivery problems.
• Returns and warranty — see returns and warranty first; most answers are there.
• Vendor partnerships — brands, distributors and wholesalers: use the partnership form.

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DepartmentSales / pricingTechnical pre-salesOrder statusReturns and warrantyVendor partnershipOther

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We answer within one business day, Monday to Friday, Pacific time. For an order already placed, quote the order number.

Response times

We aim to answer within one business day, and usually faster during Pacific business hours. Return authorisations are issued within one business day of a complete request, and vendor enquiries are answered within one business day.

Messages sent at weekends or on US public holidays are answered on the next business day.