Fulfilment

Orders are picked, checked and shipped by us from Torrance, California. One team owns the order from the moment it lands to the moment it is delivered.

The facility

Orders are picked, packed and dispatched from our Torrance, California location. Fast-moving lines are held here; the long tail is brought in against the order from our supply chain, which is how a catalogue this deep stays available without tying up capital in slow stock.

The catalogue marks a line available rather than quoting a shelf count, because a count we are not maintaining per line would be a number you could not rely on. The lead time beside it is the commitment worth reading.

How an order moves

1. Received — through this site, by email, or against a trade account.
2. Allocated — from stock where the line is held, or ordered in against your order where it is not. Backordered lines are allocated in the order the backorders were placed, not by order value.
3. Picked and checked — part number verified against the order before packing.
4. Packed — in an outer carton. The manufacturer box is protected, not used as the shipping container and not written on.
5. Dispatched — with tracking, inside the lead time shown on the line. If anything is going to run past it, we tell you before the date, not after.

Carriers

We ship domestic US traffic on UPS, USPS and FedEx, choosing by weight, destination and the service the order needs. Small accessories usually move on USPS Ground Advantage; switches, racks, cable drums and anything heavy or bulky move on UPS or FedEx Ground.

Customers shipping on their own carrier account can nominate it on the order. See shipping for transit times and rates.

Cut-off and lead times

Orders placed before 2:00 PM Pacific, Monday to Friday, are processed the same business day. Orders placed after the cut-off, at weekends, or on US public holidays are processed the next business day.

Processing is not dispatch. Standard lead time on an available line is 2 to 3 business days from order to shipment; held lines go sooner. Where a requirement is date-critical, say so on the order or ask for a quote and we will confirm a date before you commit.

Collections

We are a fulfilment operation rather than a trade counter, so we do not offer walk-in collection as standard. Local customers who need same-day handover should contact us before ordering and we will arrange it case by case.